Below you find important information about our policys and terms. Please feel free to contact us if you have any questions. Phone: +46 73 6161110, email: info@greenowltravel.com.
AGE LIMITS
We have no age limits on our tours, instead it is up to you as a parent to decide whether you think your children can handle the tour or not. If you are unsure you are welcomed to contact us, we will be happy to tell you more about which physical challenges the tour entails.
CANCELLATION TERMS DUE TO CORONA PANDEMIC
Cancellation is possible free of charge up to 7 days before the trip. If you change your mind or need to re-plan, we will refund you 100% of the price if you cancel before day 7 (except for package tours where the booking fee of SEK 500 is non-refundable). No refund is possible if you cancel the tour later than 7 days before departure. Please seek advice with your insurance company.
FORCE MAJEURE
Green Owl Travel can not be held responsible for delays caused by circumstances that we do not prevail over such as war, fire, work conflicts, lightning strikes, technical problems, changes in any government regulations, errors in electricity / telecommunications / data connections, pandemics or terrorist attacks.
GIFT CARD
Want to give away an experience? Nice! Buy a gift card of any amount from us, redeem it within one year. Please contact us for more information.
LIMITATION OF LIABILITY
Green Owl Travel assumes no responsibility for any extra costs incurred in the event of personal injury, loss or damage to property. In the event of any illness or accident requiring evacuation or repatriation of the traveler, the payment responsibility rests entirely with the traveler himself.
Some activities may involve risk taking, although we obviously have developed activities and travel routes with safety in focus. Green Owl Travel can not, however, be held liable for any damage that occurs when participating in various activities.
LIMITED PLACES
All our tours are carried out with small groups we therefore advise you to book as early as possible. For late bookings please contact us directly.
PAYMENT
Normally, payment is made when you book the tour. You will receive a receipt instantly. If you book the tour directly with us shortly before departure or if you book a tailor-made tour we will give you a more detailed information about our payment routines by email.
QUALITY
We are committed to always keep a high quality on our products. In order to do so we always select our partners with great care. Would you experience any shortcomings, we kindly ask you to tell us so that we can make improvements.
SWEDISH TRAVEL GUARANTEE
In accordance with the Swedish Package Travel Act, we have provided security with the responsible Swedish authority. Please read more on Kammarkollegiet's website here.
SPECIAL DIETS
If you have any allergies or special needs regarding diet, these need to be notified immediately upon booking so that we can prepare your food on the trip in the best way. Please note that we cannot take into account any particular diet.
TRAVEL & ACCIDENT INSURANCE
Green Owl Travel advises all customers to make sure to have a private travel insurance before traveling. Please check with your insurance company which insurance is best for you.